FAQ

FAQ

EXCHANGES

We know online shopping can be tricky sometimes , that’s why we’ve made returns as simple and smooth as possible using Sendcloud.

 What’s eligible?

- Wrong sizes

- Manufacturing defects or damages

Exchange Window:

• EU Customers: within 10 days of receiving your order

• Rest of the world: within 14 days of receiving your order

How to request an exchange:

1. Visit our Returns & Exchange Portal

2. Enter your order number and email

3. Choose the item you want to return and follow the instructions

4. If approved, we’ll send you a prepaid return label and dispatch the replacement

Please ensure items are unworn, unwashed, and in original condition. We don’t accept items with:

- Perfume, deodorant or makeup stains

- Signs of wear, stretching, or tearing

- Missing tags or packaging

Shipping Cost:

- Return shipping is paid by the customer

- We cover the shipping of the replacement item back to you

Items Out of Stock:

You’ll receive a credit note valid for 6 months.

INTERNATIONAL SHIPPING & DUTIES

Shipping Partners:

- EU: DHL, DPD

- UK & Rest of World: Multiple options available at checkout

Customs & Import Duties:

We aim to make your shopping experience as smooth as possible.
Orders are shipped via DHL with all required customs declarations included.

Please note: VAT and local import taxes are not included in our prices. These may be charged by your local customs office upon delivery and are the responsibility of the customer. Charges vary by country, so if you’re unsure, please check with your local customs office.

SIZING AND FITS

Jacket Sizing (in cm)

Measurement

S (EU)

M (EU)

L (EU)

Length

60

62

64

Chest

72

77

82

Bottom/Hem

85

90

95

Sleeves Length

66

67

68

Sleeves Opening

18

19

20

 

Leggings Sizing (in cm)

Measurement

S (EU)

M (EU)

L (EU)

Inseam

66

67.2

68.4

Waist

48

52

56

Hip

70

74

78

Leg Opening

18

19

20

Front Rise

14.3

15.1

15.9

Back Rise

21.5

22.3

23.1

 
Sport Bra Sizing (in cm)

Measurement

S (EU)

M (EU)

L (EU)

Length

29

30

31

Chest

70

74

78

Bottom

64

68

72

DELIVERY ESTIMATES

You’ll receive a tracking link as soon as your order ships!

NEED HELP ?

You can always reach us at:

Email: info@liorestudio.com